Terms of Sale

These Terms of Sale apply to all purchases of FEELIF products, for purchases of software, services, or support.

PLEASE READ CAREFULLY THESE TERMS! THEY CONTAIN ALL IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS.

These Terms of Sale (the "Agreement") apply to the purchase of products, software and/or services and support (together the "Product") sold by the FEELIF in the Republic of Slovenia. When you order our product, you agree to these terms. If you have already ordered the product but do not want to be bound by this agreement, you must in this case immediately contact FEELIF or return the product in accordance with the FEELIF Return Policy. Please take immediate action and note that these options may require some additional costs.

CONCLUSION OF THE CONTRACT

The purchase agreement between FEELIF and the buyer is concluded at the moment when FEELIF sends the first electronic message confirming the receipt of the order to the buyer. From this moment, all prices and other terms and conditions are fixed and apply equally to FEELIF as for the buyer. The term buyer applies to the person with the given data stated on the contract. Subsequent changes of the information about the buyer are not possible. The contract concluded between FEELIF and the buyer may not be changed or supplemented, unless both the buyer and FEELIF agree with the changes.  In addition to the concluded contract, the terms and conditions contained in other FEELIF documents to which this Agreement refers, including the Privacy Policy and FEELIF Return Policy, also apply to your purchase.

ORDER AND PRICES

All prices are listed in Euros and already include value added tax -VAT, unless explicitly stated otherwise. Delivery costs are not included in the price of products.

FEELIF strives to communicate accurate prices and product information, but despite careful handling, typographical errors, price errors or other errors may occur. In this case, or in the event that the price of the item changes during the processing of the order, FEELIF will allow the buyer to withdraw from the purchase without any costs.

FEELIF can cancel the received order at its sole discretion. If the buyer and FEELIF do not agree otherwise, FEELIF must receive payment before sending the received order. FEELIF can process payment of the full purchase and dispatch a part of the paid purchase separately.

DELIVERY

The product will be shipped within eight (8) days of receipt of your payment

The provider will deliver the goods within the agreed time, in accordance with the published terms and conditions and the price list.

In the case of sending a product abroad, the buyer is responsible for payment of transport, indirect and other taxes and fees related to the order, unless FEELIF provides valid and proper proof of the tax exemption, related to the ordered product and the location to which the product is sent.

THE CLERICAL ERROR

Rights arising from a clerical error belong only to consumers within the meaning of the Consumer Protection Act ( natural person who acquires the product for purposes outside their own gainful activities). When a buyer does not act as a consumer as defined, the products are sold "as they are".

The consumer may exercise his rights from a clerical error, if he notify the seller of the error within two months from the date when the error was discovered. The consumer must accurately describe the error in the Notification of error and allow the seller to inspect the product.

The seller is not responsible for actual product defects that appear after the passage of two years since it was delivered. It is considered that the clerical error existed at the time of delivery if it occurs within the period of six months as from delivery.

A consumer who correctly informed the seller about the error has the right to require the seller to:

• the elimination of an error on the product, or return the portion of the amount paid in proportion to the error or

• Replace the defective product with a new flawless one or

• Returns the amount paid.

The error is considered a clerical error when

• The product does not have the features necessary for its normal use or being placed on the market

• the product does not have the features that are needed for a particular use for which the buyer buys it, but which the seller was familiar with, or should have known about

• The product does not have features and merits that were explicitly or silently agreed or enacted

• the seller has delivered a product that does not match the sample or model, unless the sample or model has been shown only for notification.

The suitability of the product shall be examined in comparison with a different, flawless item of the same type, as well as with the manufacturer's declarations or indications on the item itself.

The exercise of a clerical error

The consumer must notify FEELIF of any clerical error together with the exact description thereof within the statutory time-limit and at the same time allow us to review the article.

The right to the exercise of a clerical error on the product is regulated more specifically by the Consumer Protection Act.

WARRANTY AND CUSTOMER SUPPORT

Products have a warranty, if so stated in the guarantee certificate or on the invoice. The warranty is valid taking into account the instructions on the guarantee certificate and when submitting an invoice. The warranty period is stated in the guarantee certificate or on the invoice.

The warranty information is also provided on the product presentation page. If there is no warranty information, the article has no warranty or information is not known at this time. In the latter case, the buyer can contact FEELIF, which will provide up-to-date information.

SOFTWARE

Any software that is part of your purchase will have its own license agreement, including all generally open (open source) provisions. If any software provided by FEELIF for support or services does not have its own license agreement, FEELIF will grant you a personal, non-exclusive license to access and use the software for the duration of the support or services, but only if necessary to enjoy all the benefits of support or services by the customers.

SERVICES

In addition to these Terms of Sale, FEELIF and/or your third-party service provider may provide you with services and support in accordance with other applicable service agreements. If you have purchased a service offer, please read the applicable service agreement as it contains important rights and restrictions.

TELEPHONE COMMUNICATIONS

Telephone communication with us, including calls and conversations with one of our agents or independent contractors, are routinely monitored and/or recorded. You explicitly agree on your behalf and on behalf of other users of your telephone numbers that calls can be monitored or recorded.

LIMITATION OF LIABILITY

FEELIF does not assume any liability beyond the remedies set out in this agreement or the Consumer Protection Act, including but not limited to, any responsibility for lost profits, loss of business or for lost or corrupted data or the software, or to provide services or support, except where expressly provided for in this agreement.

The buyer is obliged to save all existing data, software and programs before using services or support (including telephone support). FEELIF and / or your third-party service provider are not responsible for the loss or reimbursement of data or programs, or the loss of use of a system (s) resulting from services or support, or any act or omission, including the negligence of FEELIF or third-party service provider .

PROHIBITION OF RESALE

Your purchase is for your own use, not for further commercial sale or export.

APPLICABLE LAW AND DISPUTE SETTLEMENT

These Terms of Sale and all related Terms and Conditions as well as all separate agreements with which FEELIF provides you with services shall be interpreted in accordance with the laws of the Republic of Slovenia. FEELIFE is striving to do their best of its ability to resolve any dispute by mutual agreement, if not possible, the court in Ljubljana will have jurisdiction to settle these disputes.

In accordance with legal norms, FEELIF does not recognize any provider of out-of-court settlement of consumer disputes as competent in resolving a consumer dispute that the consumer could launch under the Out-of-Court Consumer Dispute Resolution Act.

FEELIF, as a provider of goods and services that deals with online commerce in the territory of Slovenia, publishes on its website an electronic link to the Online Dispute Resolution Consumer Platform. The consumer platform for Online Dispute Resolution is available to consumers at the electronic link http://ec.europa.eu/odr.

The aforementioned arrangement is based on the Law on extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

Feelif d.o.o., Brodišče 7A, 1236 Trzin, Slovenia
+38615128055 | info@feelif.com
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