The consumer (stated exclusively for the consumer, who is by law a natural person, and who acquire an item for purposes outside his own gainful activity) has the right to inform the vendor within 14 days of receiving the purchased item, about his or her decision to withdraw from the contract, without the need to provide any reason. The return period shall start to be counted the day after the date of the receipt of the items.
In accordance with consumer protection legislation, the right to return may be exercised by employing one of the following methods of your choice:
i. Using our on-line [Return Form] (consistent with the form that has been standardized in accordance with consumer protection legislation), which is available on the website, on the "Customer Support" page, and which must be wholly completed in order to obtain a return number; the vendor will send you an e-mail confirming the receipt of the return request made via the on-line Return Form;
ii. Using a physical [Return Form] (consistent with a standardized form under the Consumer Protection Act), which must be duly completed in all fields, and sent to our e-mail address at: firstname.lastname@example.org, or sent to us by postal mail to: Feelif d.o.o., Brodišče 7A, 1236 Trzin, Slovenia;
iii. By sending a statement to the vendor in which you explicitly state your decision to withdraw from the contract. You can send the statement to email@example.com, or by postal mail to: Feelif d.o.o., Brodišče 7A, 1236 Trzin, Slovenia.
The burden of proof regarding proper and timely communication is on the consumer side, who has the responsibility to prove that the return right was exercised in a proper, timely manner.
Returned items must be sent back to FEELIF within fourteen (14) days of the day the consumer sends a notice of withdrawal from the previous paragraph.
You can return products by sending a package through any company to transport shipments using a pre-paid and pre-printed label on your package.
The consumer must return the product to the vendor undamaged and unchanged, unless the product is destroyed, defective, lost or its quantity is decreased without the guilt of the consumer.
The products must not be freely used by the consumer until the cancellation of the contract. The consumer may carry out the inspection and testing of items to the extent necessary for the determination of the actual situation. The consumer is responsible for reducing the value of the goods, if the reduction is a consequence of the behaviour that is not strictly necessary to determine the nature, characteristics and functionality of the goods.
The consumer does not have the right to withdraw from the contract of which the purchased item is a subject, in these circumstances: if the item was manufactured according to the exact instructions of the consumer, if the item was adapted to his personal needs, if the item by its very nature is not suitable for repayment, if the item is very perishable, or if the item's expiry date has already expired.
The possibility of withdrawal does not apply to the purchase of software or audio and video media, if the consumer has opened a security seal.
Under the Consumer Protection Act, the cancellation of a contract is not possible: • For goods or services the price of which depends on fluctuations in markets on which the company has no influence and which can occur within the time of withdrawal from the contract; • For goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs; • For the service provided, if the company fully complies with the contract and the provision of the service was initiated on the basis of the consumer's explicit prior consent and with the consumer's consent that he/she will lose the right to withdraw from the contract when it is fully met by the company; • Sealed audio or video and computer programs, if the consumer has opened a security seal after delivery; • Sealed goods that are not suitable for repayment for reasons of health or hygiene, if the consumer has opened a seal after delivery; if the packaging is open or damaged; • Goods that, because of their nature, are inextricably mixed with other objects; • Digital content that is not delivered on a tangible medium, if the provision of the service was initiated on the basis of the consumer's explicit prior approval and with consent.
As a consumer, you will be notified, if the returned products cannot be accepted because they do not comply with the terms and conditions indicated above.
In this case, you may choose to have the products delivered back to you at your own expense; but if you refuse such delivery, FEELIF reserves the right to retain such products and the amount paid for the consumer's purchase of the products.
Concerning products returned from outside of the European Union: Please note that any duties, taxes and fees you have paid for the delivery of the purchased products (if any), shall not be refunded.
Refund Times and Procedures
Refunding of payments made, including shipping costs (with the exception of additional costs due to the choice of the delivery that is not the most conveniently standard delivery type offered by the company) will be carried out as soon as possible and at the latest within 14 days from the receipt of the cancellation notice. The company returns received payments to the consumer using the same payment method as the consumer, unless the consumer explicitly requests the use of a different means of payment and the consumer does not bear any costs.
FEELIF may withhold the refund of consumer’s payments until the returned items are received by the company or until the consumer provides a proof that the goods have been sent back to the company, unless the company offers the opportunity to take back the returned items by themselves.
In the case of gifts, the refund of amounts paid for purchases is made to the individual who made the purchase.